Customer support
Internal regulations of the Park
Internal regulations for the use of the underground parking lot at the Campo Pequeno leisure center
PREAMBLE
CHAPTER I - GENERAL PART
Article 1 Subject Matter
Article 2 Duration and Scope of Application
Article 3 Places of Posting
Article 4 Inspection
Article 5 Complaints Book
Article 6 Composition
Article 7 Integral Parts
Article 8 Parking Legitimacy
Article 9 Removal of Vehicles
CHAPTER II - SPECIAL PART
Article 10 Provision of Services
Article 11 General Procedures
Article 12 Sound Signals
Article 13 Loading and Unloading
Article 14 Road Signage
Article 15 Obligations of Users
Article 16 Type of Contract
Article 17 Registration of Vehicles
Article 18 Lost Objects
Article 19 Security Systems
Article 20 User Responsibility
Article 21 Extension of Public Roads
Article 22 Opening Hours
Article 23 Tariff Regime
Article 24 Loss or Misplacement of the Access Ticket
Article 25 Administration of the PARK
Article 26 Hygiene and Cleaning
Article 27 Amendments to the Regulations
Article 28 Effective date
CHAPTER I
GENERAL PART
Article 1
(Object)
1. The purpose of this Regulation is to govern the organization and internal functioning of the PARK , as better identified in the recitals above.
2. The COLOSSAL PLATFORM will promote whatever is necessary to ensure that users comply with these Regulations and other applicable legal norms, avoiding disruption of good order in the use of the PARK .
Article 2
(Duration and Scope of Application)
This Regulation shall remain in effect as long as the surface rights granted to PLATEIA COLOSSAL are maintained and shall apply to all users of the PARKING area , whether those who use it on an hourly payment basis or those who have acquired a periodic parking right.
Article 3
(Posting Locations)
This Regulation will be posted at the park 's reception area.
Article 4
(Inspection)
The supervision of compliance with the provisions of this Regulation, including the actions of its personnel, is the responsibility of the Lisbon City Council, in order to ensure full compliance with this Regulation and other applicable legal norms, and PLATEIA COLOSSAL must ensure that supervisory agents, when on duty, have free access to all facilities.
Article 5
(Complaints Book)
At the reception of the PARK , a Complaints Book will be available to users regarding the operation of the PARK and the actions of its staff, and will always be available for review by the CML Inspection Agents and other competent entities, whenever requested.
Article 6
(Composition)
The park has a capacity of 1,250 places, which are broken down as follows:
Floor -1: includes parking spaces identified with the numbers 001 to 332 .
Floor -2: includes parking spaces identified with the numbers 001 to 487 .
Floor -3: includes parking spaces identified with the numbers 001 to 426 .
Article 7
(Integral Parts)
The park , as a whole, consists of three parts:
1. Parking spaces, duly numbered and delimited, intended for the parking of light vehicles belonging to users;
2. The common circulation areas of the PARK , namely, the entrances, corridors, ramps for use or passage, circulation spaces for vehicles and pedestrians, stairs, elevators and freight elevators.
3. The restricted access service facilities and equipment intended to ensure the proper functioning of the PARK , which include:
a) General electricity distribution network and related electrical equipment;
b) General ventilation system and its piping;
c) Fire detection, alarm and prevention system;
d) Telephone network and its piping;
e) General sewer system and respective discharge box;
f) General network of pipes and pumping stations;
g) Sanitary facilities;
h) All compartments, goods and/or equipment intended for technical services and/or services for use by personnel assigned to the PARK ;
i) Vehicle entry and exit control barriers;
j) Security and access control center for vehicles and people;
j) Equipment for payment of fees related to the use of the PARK .
Article 8
(Parking Authorization)
1. Light motor vehicles with a maximum height of 2 meters (car and cargo) have access to the PARK .
2. No trailers or motorhomes of any kind are allowed.
Article 9
(Vehicle Removal)
1. Whenever vehicles are parked inside the PARK in contravention of the provisions of these Regulations or in a location not designated for parking, they may be removed by the entities legally authorized for this purpose or blocked in accordance with the law.
2. Vehicles that remain in the PARKING LOT for periods exceeding 5 days and whose license plates are not on the list of vehicles entitled to periodic parking (with or without space reservation) may be blocked as a security measure, and will be unblocked upon payment for the time they have remained in the PARKING LOT , in accordance with the applicable tariff.
3. For operational reasons, the COLOSSAL AUDIENCE may move a vehicle whenever it has been parked in a location not designated for parking, or whenever its positioning causes obvious limitations to the normal functioning of the parking lot.
4. Vehicles that improperly park in a space marked as " RESERVED ", or occupy two or more parking spaces, or that impede or improperly hinder normal circulation in the Park, will be blocked or removed and subject to the payment of a service fee in the fixed amount of €15.00 (fifteen euros).
CHAPTER II
SPECIAL PART
Article 10
(Provision of Services)
1. The main service to be provided by PLATEIA COLOSSAL , through the PARQUE , consists of providing parking spaces for light motor vehicles 24 hours a day, either on an hourly payment basis, or on a personalized use basis with space reservation, and also on a periodic parking basis without space reservation, always for light vehicles, in accordance with the contract establishing the surface right.
2. Regardless of vehicle parking, other services, directly or indirectly related to the operation of that activity, may be provided in the PARK .
3. The services referred to in the preceding paragraph may be operated directly by PLATEIA COLOSSAL , under a subcontracting arrangement, or in any other manner that PLATEIA COLOSSAL deems appropriate, when duly authorized by the CML and in accordance with the provisions of the applicable surface rights agreement.
4. The schedules and prices of services provided in the PARK will be posted in accessible and clearly visible locations.
Article 11
(General Procedures)
1. The search for a parking space and the arrangement of vehicles will be carried out by the user, under their full responsibility, taking into account the established traffic flow and the spaces reserved for personalized parking.
2. Vehicles may not circulate in the PARK at a speed exceeding 20 km/h.
3. After the driver leaves the vehicle parked, it must be locked and secured as a safety measure.
4. The presence of people and animals inside vehicles after they have been parked is not permitted for safety reasons.
5. When all parking spaces not designated for personalized collection are occupied, the PARKING LOT will be closed and no vehicles will be allowed to enter, reopening as soon as that circumstance ceases to exist.
6. Entry to the PARK will be prohibited when the word "Complete" is displayed on the P sign located outside the PARK .
7. If the provisions of paragraph 5 of this article are not met, the offender must immediately leave the PARKING area upon payment of the amount corresponding to 1 hour of parking.
Article 12
(Sound Signals)
The use of sound signals is not permitted within the park boundaries.
Article 13
(Loading and Unloading)
Loading and unloading of goods must not impede the circulation of other vehicles or the normal services of the PARK .
Article 14
(Road Signage)
1. PLATEIA COLOSSAL undertakes to maintain road signage within the PARK , in accordance with legal requirements, indicating exits for vehicles and pedestrians, no-entry routes, changes of direction, existing obstacles and, when relevant to users, the location of PARK services to which the public may have access.
2. The COLOSSAL PLATFORM also undertakes to mark on the pavement, by means of indelible lines, the locations designated for vehicle parking.
Article 15
(User Obligations)
1. Users of the PARK undertake to scrupulously respect the provisions of these Regulations, in particular:
a) Respect the signage, hygiene and safety rules posted inside and at the entrances of the PARK ;
b) Obey the legitimate instructions given by the COLOSSAL AUDIENCE and the PARK staff, respecting all existing notices in the parking area;
c) Do not drive vehicles inside the PARK under the influence of alcohol, psychotropic substances or narcotics;
d) Not to engage in acts contrary to the law, public order or good morals in parking areas;
e) Not to use the PARK for any purpose other than that for which it is intended;
f) Do not carry out any car washing, lubrication or repair services inside the PARK except when previously authorized under paragraph 5 of article 10 .
g) Respect the maximum speed limit within the PARK , never exceeding 20 km/h;
h) Drive and maneuver with the necessary caution to avoid any and all accident situations;
i) Do not park the vehicle in traffic lanes or in any other location that does not constitute a parking space and that impedes or hinders the circulation or maneuvering of other users;
j) Not to occupy any space, or perform any act, that in any way makes it impossible, difficult or creates obstacles to the use of the PARK by other users;
k) Do not park the vehicle outside the spaces marked by indelible lines on the pavement and reserved for a single motor vehicle;
l) Do not light fires, nor use blowtorches or any other materials, instruments and/or utensils likely to cause fire or explosion hazards; and
m) Do not store any flammable, explosive or toxic goods, utensils, materials or substances in parking areas, including fuel, oil, gas and volatile material containers.
Article 16
(Type of Contract)
1. Parking in the PARKING area is an administrative matter and should not be confused with any private contract for the safekeeping or protection of property.
2. Parking, in the forms provided for in this Regulation, does not constitute a deposit contract for either the vehicles or the objects inside them.
3. PLATEIA COLOSSAL is not responsible for damages caused by third parties, whatever the cause, to persons, vehicles parked or circulating in the PARK , nor for the theft or robbery of any vehicle in the PARK , or its accessories, or other objects inside or outside the same vehicles.
Article 17
(Registration of Vehicles)
There will be a special register of vehicles parked in the PARKING LOT during the night period from 24:00 to 08:00.
Article 18
(Lost Items)
1. All objects belonging to third parties that are found abandoned will be deposited and duly registered with Customer Support Services and will be returned to whoever proves ownership.
2. After 30 days have elapsed from the date on which they were found and provided that there has been no claim, the said objects shall be delivered to the lost and found section of the PSP, upon proof of the fact.
Article 19
(Security Systems)
1. The PARK is equipped with a fire safety system, properly signposted, and a carbon monoxide (CO) detection system.
2. Coverage of the risks of liability of the Company and its personnel, as well as the risk of fire, will be transferred by the Company to an Insurance Company.
3. For security reasons, the Park is also equipped with a video surveillance system with image recording.
Article 20
(User Responsibility)
1. In the event of an accident or incident occurring in the PARK caused by the presumed fault or negligence of any user, affecting the Company's facilities or personnel or third parties, the user will be responsible, until proven otherwise, for the payment of all damages and losses incurred, as well as any compensation that may be due.
2. The person responsible for the damages or losses referred to in the preceding paragraph is obliged to report them immediately to the service personnel.
3. If the communication foreseen in the preceding paragraph has not been made or if the person responsible refuses to comply with what is established in paragraph 1 of this article, the presence of law enforcement agents will be requested, and they will be held legally responsible for the damages caused.
Article 21
(Extension of Public Road)
For all purposes, including civil and criminal liability, the PARK is considered, under the terms of the surface rights agreement with the CML , an extension of the public road.
Article 22
(Opening Hours)
1. The PARK has operating hours and public access 24 hours a day, and may only close due to force majeure.
2. Force majeure events include, in particular, the occurrence of natural disasters, anomalous situations that pose a danger to users or their vehicles, as well as the need to carry out repairs inside the PARKING LOT, which must, for this purpose, be totally or partially free and vacant.
3. The closure of the PARK , when foreseeable, must be communicated to the respective users, by means of panels affixed inside and at the entrances of the PARK , with a minimum notice of 48 hours.
4. In the event of an unforeseen event, the closure of the PARK must be communicated to users, also via notice boards, as soon as possible.
Article 23
(Tariff Regime)
The use of the car park , covered by this Regulation, will be carried out by issuing an access ticket and paying a corresponding fee, including VAT, in accordance with the tariffs shown.
Article 24
(Loss or Misplacement of Access Ticket)
1. In case of loss or misplacement, by users, of the access ticket to the interior of the PARK , the Company is entitled to charge them the value of parking corresponding to a minimum of 24 hours.
2. If the user's vehicle has remained inside the PARKING LOT for more than 24 hours, the Company may charge 24-hour fees for each day the vehicle remains there, including the day the user intends to retrieve the vehicle, regardless of the time they do so.
3. For the purpose of determining the number of days a motor vehicle remains parked inside the PARKING LOT , the Company will produce daily reports identifying the vehicles that remain in the PARKING LOT from one day to the next.
4. Entry to the PARK by ticket will always be subject to the applicable price list. This clause applies to users.
Article 25
( Park Administration)
1. The operation, management and administration of the PARK is the responsibility of PLATEIA COLOSSAL , which undertakes to ensure its hygiene, cleanliness, conservation and maintenance, as well as to preserve the operability of the equipment.
2. The COLOSSAL AUDIENCE oversees the application of these Regulations, taking the measures provided for therein to ensure their effective compliance.
Article 26
(Hygiene and Cleaning)
In order to guarantee the hygiene and cleanliness of the PARK , specialized personnel will carry out its periodic cleaning.
Article 27
(Amendments to the Regulation)
1. PLATEIA COLOSSAL may amend these Regulations in order to adapt them to new realities and needs that become apparent after the start and during the period of operation of the PARK .
2. The changes will be duly communicated to Users at least 15 (fifteen) days in advance through notices to be posted in visible locations, namely at the entrances to the PARK .
Article 28
(Validity)
This Regulation shall enter into force immediately.
Done in Lisbon, on January 1, 2007
Download the Internal Regulations of the Park - Campo Pequeno.